Ombuds Service

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To define the role and responsibilities of the Ombuds Service. The Ombuds
Service helps ensure individual and Medicaid rights are upheld, that
individuals have access to information and referrals, advocacy, and
assistance in navigating grievances and appeals processes. The Ombuds
Service if requested, also provides assistance in the Administrative Hearing
process. The Ombuds service has unencumbered access to the Behavioral
Health Agencies that are contracted with Greater Columbia Behavioral
Health.