Regional Crisis Hotline: (888) 544-9986

Greater Columbia Behavioral Health, LLC

Toll-Free Customer Service Line: (888) 545-3022

Quality Review and Ombuds Policies

Ombuds Service


To define the role and responsibilities of the Ombuds Service. The Ombuds
Service helps ensure individual and Medicaid rights are upheld, that
individuals have access to information and referrals, advocacy, and
assistance in navigating grievances and appeals processes. The Ombuds
Service if requested, also provides assistance in the Administrative Hearing
process. The Ombuds service has unencumbered access to the Behavioral
Health Agencies that are contracted with Greater Columbia Behavioral