Regional Crisis Hotline: (888) 544-9986

Greater Columbia Behavioral Health, LLC

Toll-Free Customer Service Line: (888) 545-3022

GCBH Consumer Information

Managed Care Organization Contact Information

Contact guides and directories for the MCOs in the Greater Columbia region


Amerigroup's Contact Directory


Coordinated Care's Directory

CHPWCHPW's Contact Guide

MolinaMolina's Contact Guide



Behavioral Health Ombuds Service

The Behavioral Health Ombuds Service is a peer-directed advocacy service assisting with information and referrals, advocacy and complaints, helping to navigate grievances, appeals and Administrative Hearings regarding your Medicaid mental health or substance use disorder services, as well as for anyone receiving crisis, State-funded or non-Medicaid services. 

101 N. Edison Street, Box B,                                                                       

Kennewick, WA 99336

Office: (509) 783-9444

Toll Free: (833) 783-9444 

Fax: (509) 735-1191


Washington Recovery Help Line

(866) 789-1511



WISe is a voluntary service that takes a team approach to meeting your child's needs. It provides intensive mental health services to support your child and helps your family reach your goals. Learn more at the Washington State Health Care Authority website.

HCA's WISe Manual

HCA's WISe Quality Plan


An acronym for Family, Youth, & System Partner RoundTables.  These roundtables create a platform for family, youth, and system partners to collaborate, listen, and incorporate the family and youth voice of the community into decision making at the state level.  Learn more at South East Washington FYSPRT's website.

Additional Resources


Washington State Health Care Authority

American Psychiatric Association

Bazelon Center for Mental Health Law
Legal Advocacy for the Civil Rights and Human Dignity of People with Mental Disability

Children's Long-Term Inpatient Program (CLIP)

Code of Federal Regulations (CFR)

Gateway to Post-Traumatic Stress Disorder Information

Mental Health Net Directory
The Award-Winning Guide to Mental Health, Psychology, and Psychiatry Online

NAMI (National Alliance on Mental Illness)

Tri-Cities NAMI

NAMI Yakima

Partnership Access Line (PAL) - A telephone-based child mental health consultation system funded by the state legislature, being implemented now in Washington State. PAL employs child psychiatrists, child psychologists, and social workers affiliated with Seattle Children's Hospital to deliver its consultation services.

National Suicide Prevention Lifeline:
1-800-273-8255 (1-800-273-TALK)

                 National Institute of Mental Health

Revised Code of Washington (RCW)

Substance Abuse and Mental Health Services Administration (SAMHSA)

Washington Administrative Codes (WAC)

Integrated Behavioral Health Re-Entry Resources

Washington Community Mental Health Council

Family Initiated Treatment